Cool Calm Collected will endeavour to supply only the highest quality products and believe you will be delighted with your choices. If there is any problem with your purchase there are procedures to follow in returning your item(s). 

If you wish to return an item we advise you first obtain a returns number - you can do this by phoning us on 01271 859 356  or e-mail info@coolcalmcollected.net  - this will help in keeping track of your returns during the refund or exchange process. The returns number must be clearly marked on the outside of the package and sent back to us, see address below.  All goods when returned must have a copy of the reciept included in the package.

If your product(s) are faulty please send them back to us and we will endevour to send out a replacement product or give you a full refund which will include your return postage costs.

For exchanges or refunds of any item(s) they must be returned within 14 working days. You, the consumer have the right to cancel your order within seven working days for most goods and services. This period runs from the day the contract was concluded for the services, and from the day after the day of delivery for goods. 

Returned postal charges will apply to exchanges or refunds of item(s), we will only refund the postage if the item is faulty or damaged in delivery. This does not affect your statutory rights.You will be responsible for the item or items until they reach us and for more valuable goods we recommend you use an insured delivery service for peace of mind.

Returns Address:      
Cool Calm Collected, Mermaid Walk, 130 Boutport Street, Barnstaple, DEVON, EX31 1TD

We do not accept your credit card information on this website. Our online payments are handled by Protx who take care of credit card payments on our behalf.

When you enter the Protx website to pay for your goods, on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

Terms & Conditions

By purchasing from coolcalmcollected.net you agree to be bound by our terms and conditions.

Product Specifications
All our products conform and are sold to British and EC specifications. If you are purchasing for use outside the EC please check to ensure the product meets that country’s safety standards and legislation before purchase. V.A.T is included at 17.5%

Colours
Whilst every care has been taken in the creation of this site the customer should satisfy themselves of the exact colours by reference to the brochures etc. as screen images may vary.

Exchange and Refund Policy
Upon receipt, if for any reason you are not completely satisfied with your purchase, return the item unused in the original packaging with your invoice for an exchange or refund (excluding carriage charges), alternatively we can collect at a cost of £10.00 per parcel*. (UK only) If a collection is arranged and you are not home as arranged you will be charged £15.00 for the aborted collection. This does not affect your statutory rights.

Cancellation Rights/Acceptance of Goods
You have a cooling off period of seven working days to enable you to examine the goods supplied during which time you may cancel the order in writing. If you do wish to cancel, the goods must be returned unused in the original packaging, in a resalable condition. You will be responsible for the cost of their safe return to us. Alternatively we can collect at a cost of £10.00 per parcel*. (UK only) If a collection is arranged and you are not home as arranged you will be charged £15.00 (UK only) for the aborted collection. This does not affect your statutory rights. *All Wooden Furniture carries a return charge of £20 per parcel. You cannot cancel under these terms if you have used the goods. All goods must be inspected as to merchantable quality, and any shortage or damage in transit (goods showing signs of transit damage must be signed 'box damaged') along with any defects reported to Cool Calm Collected within 48 hours of receipt. No claims for damage will be accepted after this period.

Complaints or Failure in Guarantee Period (UK Customers only)
In the first instance contact us info@coolcalmcollected.net and state your complaint. Any complaints will be dealt with the same day.  Proof of purchase must accompany any warranty claim. We guarantee our products for six months. This does not affect your statutory rights. If a fault develops within the guarantee period, we will arrange collection and inspection in our warehouse. We regret we are unable to supply loan products whilst inspection and repairs are carried out. If the failure is confirmed to be due to a manufacturing fault we will arrange repair, or replacement if the repair is un-economical. If however the fault is due to fair wear and tear/damage or misuse we will quote for a repair and you will also be liable for carriage charges. In the event of a dispute as to the cause of the failure the manufacturer will arbitrate and their word will be final. All returned products must be carefully packed in cardboard. It is wise to retain original cartons for this purpose.

Our Rights

We reserve the right to:
Modify or withdraw, temporarily or permanently, this website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website, and/or change the conditions from time to time, and your continued use of the website following such change shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the conditions have been changed.  If you do not agree to any change to the conditions then you must immediately stop using the website.

Third Party Links

Our Users require increased value, we may provide links to other website or resources for you to access at your sole discretion.  You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites (ii) the content of the websites, including without limitation any advertising, content, products, goods or other materials or services on or available from such websites or resources (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Description of Products

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales services and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order.  We cannot confirm the price of a product until your order is accepted in accordance with our acceptance policy.

Limitation of Liability

Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. Cool Calm Collected cannot be held liable for any errors, omissions or for any action that might be taken as a consequence of following the advice on this website.  We would strongly advise you to seek individual medical advice from your GP, practice nurse or health visitor who can give you more up-to-date information.

Privacy Policy

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).  We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and Consumer Legislation.
When you shop on this website, we will ask you to input personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information.  We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like co.uk and .com) your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).  We may collect this information even if you do not register with us. 
You should be aware that this site is being monitored by; and may capture information about your visit that will help us improve the quality of our service.  We confirm that any personal information which you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office.  We use your information only for the following purposes:

Processing orders
For statistical purposes to improve this website and its services to you
To serve website content and advertisements to you
To administer this website
If you consent, to notify you of products or special offers that may be of interest to you
You agree that you do no object to us contacting you for any of the above purposes whether by telephone, email, or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection & Privacy) Regulations 1999.