Returns Policy

Cool Calm Collected will endeavour to supply only the highest quality products and believe you will be delighted with your choices. If there is any problem with your purchase there are procedures to follow in returning your item(s). 

If you wish to return an item we advise you first obtain a returns number - you can do this by phoning us on 01271 859 356  or e-mail info@coolcalmcollected.net  - this will help in keeping track of your returns during the refund or exchange process. The returns number must be clearly marked on the outside of the package and sent back to us, see address below.  All goods when returned must have a copy of the reciept included in the package.

If your product(s) are faulty please send them back to us and we will endevour to send out a replacement product or give you a full refund which will include your return postage costs.

For exchanges or refunds of any item(s) they must be returned within 14 working days. You, the consumer have the right to cancel your order within seven working days for most goods and services. This period runs from the day the contract was concluded for the services, and from the day after the day of delivery for goods. 

Returned postal charges will apply to exchanges or refunds of item(s), we will only refund the postage if the item is faulty or damaged in delivery. This does not affect your statutory rights.You will be responsible for the item or items until they reach us and for more valuable goods we recommend you use an insured delivery service for peace of mind.

Returns Address:      
Cool Calm Collected, Mermaid Walk, 130 Boutport Street, Barnstaple, DEVON, EX31 1TD